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A Marketing Firm Needed Strategic Leadership To Help Overcome Passive IT support and Tech Sprawl

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Customer Success Story:

A Marketing Firm Needed Strategic Leadership To Help Overcome Passive IT support and Tech Sprawl

Savings Per Year On Technology Costs

Faster Resolution Time on Support Issues

Savings on Outsourced IT Monthly Support Cost

Challenge

Absence of strategic IT leadership.
Passive support from their outsourced IT provider (MSP).
Long delays in resolving IT support issues due to poor communication and coordination with their managed service provider (MSP)
Excessive spending on technology
Operational inefficiencies
Challenging collaboration within the organization and with external clients.

Solution

To address these challenges, Technology Navigators implemented a three-pronged approach, which involved identifying their requirements, charting a roadmap for improvements, and executing the plan to achieve the desired outcomes.

Interviewing staff members to get a holistic view of the issues they faced and the solutions they expected.
Engaging with the MSP to reduce the time it takes to solve support issues and improve the quality of service they provide.
Investigating IT spending to find opportunities for savings and optimize budget.
Migrating files to the cloud, which enabled them to decommission a hosted file server and enhance their security and accessibility.
Introduced new collaboration tools, such as Microsoft Teams that improved their productivity and communication within the organization and with external clients.

Outcome

Through executing the roadmap, the client experienced success in the following areas:

$12,000/year savings in overall IT costs.
Eliminating a hosted server that was no longer viable.
15% reduction in monthly cost of MSP services through negotiations with the provider.
25% faster issue resolution due to collaboration with MSP on better processes.

The media and communications company expressed immense satisfaction with the results Technology Navigators delivered and the services Technology Navigators provided. They conveyed their appreciation for our unwavering professionalism, dedication, and quality, and subsequently became one of our most loyal and long-standing clients.

Our IT consulting firm is dedicated to assisting businesses in unraveling the complexities of technology and optimizing their IT operations. Technology Navigators deliver measurable and tangible results that save our clients time, money, and resources.

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